Next-generation alarm monitoring center software based on productivity and innovation

This is the main package that can be used by companies that want to provide standard alarm monitoring services without module additions or those that are newly established.

• ADCSmart Client; This is the program used by each operator to access the system. It needs to be installed on every computer that will be included in the system.
• ADCSmart Reader; This application receives signals from receivers and converts the signals into a readable format.
• ADCSmart Service; This application manages the modules necessary for the system's operation, along with notifications such as SMS, email, and push notifications.

This is the web application designed for the efficient use of the alarm monitoring center, accessible by your field staff and customers.

Your Customer;

• Your customer can manage, add or remove the contacts to be called in case of an alarm, passwords, and panel users.
• Your customer can update daily opening and closing times, and working days as desired.
• Your customer can place orders for the services they wish to use through the customer panel, and the orders will be activated online after your approval.
• The alarm system and all processes related to the orders can be tracked in real-time by your customer.
• Your customer can determine who should use the customer panel and with what permissions: They can give system control rights to anyone they choose or remove existing users through the system.
• Your customer can manage which signal from the alarm panel will be sent to which contacts and by which method in real-time.
• No matter which brand is used, your customer can see the status of all the alarm systems they own. They can remotely install or deactivate any of them.
• Regardless of how many alarm systems your customer has, they can monitor all of them from a single screen.
• Your customer can monitor all signals received from their alarm systems through the customer panel in real-time.
• Your customers can pay service fees online using credit cards.

Your Field Staff;

• Your field staff can access all the necessary data to provide quality service when they are outside the office, and can control it within their authorized limits.
• Your installation team can create new subscribers through the Online Transaction Center while on-site.
• Your field staff can update all information regarding subscribers, including contacts, users, zone information, working hours, addresses, phone numbers, notification recipients, etc., through the online transaction center.
• While on-site, your field staff can renew a subscriber, create a cancellation request, or schedule a call from your call center regarding renewals.
• Your field staff can track all commercial activities between you and your customers, view invoices, and access all historical information.
• Your field staff can add or renew services for your customers.
• Your field staff can approve/cancel orders placed by your customers or enter new orders.
• Through the online payment system, your field staff can collect payments from your customers and offer installment payment options.
• Your field staff can view service records created by the call center that require intervention and manage customer requests.
• Your field staff can track all signals received from the alarm panels of subscribers and the call details live while on-site.
• Your customers can pay service fees online using credit cards.

You can add remote arming/disarming, garage door, shutter, irrigation system, etc., management capabilities to supported alarm panels or GPRS/LAN/Wifi modules.

• Your customer can manage alarm monitoring services and alarm panels simultaneously through the online transaction center without the need to install any additional application.
• All communication with alarm panels and ADCSmart modules is conducted with the highest security level worldwide, using 256-bit AES encryption for bidirectional communication.
• All the alarm systems, doors, and shutters owned by the customer can be managed simultaneously through the customer panel.
• Without the need for an alarm panel, customers can operate devices located remotely, such as irrigation systems, air conditioners, boilers, etc. They can implement scenarios such as automatic start/stop or working for a specific time and then turning off.
• By incorporating previously sold communication equipment into the system, you can provide remote management capabilities to your customers without any additional costs.

Your customer can easily pay the alarm monitoring service fee through the "customer panel" online with a credit card.

• You can offer payment in installments up to 9 months with credit cards such as Bonus, World, Maximum, CardFinans, Paraf, Axess, and Advantage.
• As soon as your customer makes a payment with a credit card, the alarm monitoring service period will be automatically renewed.
• You can track all the credit card transactions made by your customers, including dates, amounts, and other details in real-time.
• Your field personnel can collect payments for services or installations from your customers via credit card through the online transaction center.

This module includes all the necessary features to provide your customers with the fastest and most efficient service.

• You can create your teams based on the number of people or vehicles who will intervene in alarm system malfunctions or maintenance.
• Services created based on signals from alarm panels or customer requests are automatically generated by the algorithm in order of priority.
• Service requests are automatically converted into work orders and sent to your field team after being evaluated by the algorithm based on criteria such as the location of your technical team, service priority, workload, and stock status.
• You can control the electronic products and spare parts in your service vehicles by team, manage stock entries and exits, and track products used during services by customer.
• Your technical team can collect service and product fees from customers via credit card without the need for a POS device.
• Your customers who you have a running account with or have invoiced can access service information through the "customer panel" and make online payments.
• You can collect payments from your customers through the online payment system and offer installment payment options.

This module simplifies the business tracking for companies that offer alarm, fire, or camera system rentals, or physical security services.

• It tracks the end dates of rental services, renews them, and manages all processes on your behalf.
• It automatically collects monthly service fees from your customers and transfers the received payments to your bank account.
• For customers with successfully completed payments, it automatically extends the alarm monitoring service duration.
• Billing is automatically sent to your customers via the integrated e-Archive and e-Invoice service.
• It sends reminder SMS and email notifications for scenarios like extended service durations, completed payments, and overdue payments on your behalf.
• You can provide your customers with their renewal and payment status, and notification stages through the "Online Transaction Center".

You can create dealers and allow them to provide services to their customers without needing the alarm monitoring center setup cost.

• You can enable your dealers to create their own subscribers without needing to contact you.
• You can allow each dealer you define to use their own unique "online transaction center".
• You can organize communication with customers under the dealer's name, and notifications will be sent under the dealer's name as well.
• You can allow your dealers' customers to use the "online transaction center", which includes information specific to their dealers.
• You can allow your dealers to collect payments from their customers via credit card.
• You can allow your dealers to serve their customers like operators through the "online transaction center".
• You can organize services for your dealers' customers.
• You can enable customers of your dealers to place new orders through the "online transaction center" and allow your dealers to manage these orders.

The sub-dealer module is very comprehensive, and each dealer can serve their own customers as if they had their own alarm monitoring center.

You can track all the conversations your marketing team has with potential customers and automatically convert successful CRM conversations into subscriptions.

• All conversations your marketing team has with potential customers are recorded.
• Meetings can be scheduled for future dates.
• You can authorize team members.
• You can generate reports about your CRM list and send SMS and email notifications in list form.

You can manage your installation processes from a single point and track the entire process through ADCSmart.

• You can add a new installation request.
• You can create technical teams and assign installation work orders.
• You can track product stock by vehicle.
• You can ensure that invoices, subscriptions, and collection processes are automatically created after installation.

It is the automatic processing of the data that you are required to report to the police into the OGNET system.

It is the secure remote access to all customer data using SOAP, XML, and JSON data methods.

• You can access all your data under the ADCSmart platform via API and integrate it with your existing software.
• You can manage your customers who receive alarm monitoring services with the accounting, CRM, and quotation programs you currently use, and you can have a custom mobile application or website created for your company.
• You can retrieve your customers' account movements from the accounting program you currently use, and send invoices, receipts, etc., to your customers through your accounting program.
• You can access and update all the information about customers who receive alarm monitoring services from any device you want.
• You can transfer all the information related to alarm panels to your customer's website, desktop application, or mobile software.
• You can have a custom mobile application, customer-specific mobile application, or online transaction center software created by any software company of your choice.

It is the association of calls with the PBX system you currently use.

• You can call all the phones available on ADCSmart without dialing the number through the application.
• You can match incoming calls with ADCSmart's subscriber and transfer them to the operator screen.

This is a module that tracks the invoicing times, amounts, and contents of the services you provide to your subscribers or dealers, automatically invoices the due transactions, and ensures that the generated invoices are automatically sent as e-Archive or e-Invoice.

• You can easily account for daily, monthly, or yearly invoices with one click and send the invoices to your customers as e-Archive or e-Invoice.
• You can track all services provided to your customers, such as rentals, sales, renewals, service invoices, etc., from a single screen, and invoice all pending transactions with one click.
• You can create a custom payment plan for each customer and directly invoice them by seeing which invoices need to be generated for which customers at the time of inquiry.
• You can track the services provided by your field personnel to your customers, convert the ones that need to be invoiced directly into invoices, and send them to your customers.
• Invoices (subject to or not subject to withholding tax) are automatically generated and sent as e-Invoice or e-Archive Invoice, and they are recorded in the customer’s ledger and accounting system.
• You can allow your customers to view the invoices you generate and check their account statements through the "Online Transaction Center".

The ADCsmart alarm monitoring center automation software works fully integrated with the Online Transaction Center module.

IP Receiver that can receive signals from all panels working in a universal structure

• You can receive signals from GPRS/LAN/WiFi modules communicating in SIA DC-09 format.
• You can define a connection timeout period for each subscriber.

ADCSmart Maintenance Contract (ABS)

• This service package covers updates released for ADCSmart software modules. Support services for Alarmdc software products (phone support, remote access support, on-site support) are covered under ABS.
• Providing access rights to ADCSmart main or intermediate packages released by Alarmdc,
• Enabling the submission of suggestions and requests related to Alarmdc products through the Alarmdc Support Automation section and providing access to the Support Center documents,
• Resolving questions and issues arising from usage for users,
• Providing expert opinions and application consultancy services to ensure efficient use of ADCSmart program features,
• Providing support for the integration of newly released Receiver software for use by the Customer into ADCSmart,
• Monitoring the performance of the server and database software where ADCSmart modules are installed, and informing the Customer about the upgrade schedule,

and other related topics are comprehensively covered under warranty by Alarmdc.