Turkey's leading dealer-focused alarm monitoring center
In all 81 provinces of Turkey, one of the top 3 security companies in each region provides alarm monitoring services to its customers using the ADCGuard infrastructure.
Under the umbrella of Alarmdc, it was established in 2011 as Turkey's first and only dealer-focused alarm monitoring center operator with an infrastructure designed solely to serve dealers and their customers.
We think like you, we do the right thing
We closely follow the industry, dealer, and customer needs, continuously improving our services and software to always provide the latest technology solutions.
Our job is to stay in the background
Even if our faces are not visible, we love delivering great work from behind the scenes. For 10 years, we have remained true to our founding vision of "Creating strong regional companies."
Serving only dealers requires differentiation
Signal reading, evaluation, online transaction center, accounting, call center automation, etc. We develop over 20 different software solutions with our engineering team, constantly evolving them to meet dealer and customer needs.
We provide services with an advanced geographically redundant infrastructure
We are the only company in Turkey with fully redundant infrastructure in two different cities. The device capacity in a single city can serve all of Turkey in the event of any natural disaster or adverse situation.
At ADCGuard, we believe that our dealers should be at the forefront, and we embrace this company culture in all our operations.
Knowing that the data of your customers is not shared with any third party, you can devote all your time to finding new customers with peace of mind.
More than 250 institutions/companies provide alarm monitoring services to their customers using ADCGuard infrastructure. Customers of our dealers who have been working with us for years have never encountered or heard the name ADCGuard even once.
Serving Only Dealers Requires a Difference
We Do It Ourselves
We develop over 20 software solutions, including signal reading, evaluation, online transaction center, accounting, and call center automation, with our engineering team and continuously improve them based on dealer requests.
We Are a Closed Box
We don't use any third-party services or software. We handle all needs, including Server, Backup, Firewall, Network, SD-WAN, Mirroring, Receiver, Oracle, MSSQL, IIS, Cloud, Radius, Solaris, Linux, PBX, within our infrastructure.
We Protect Your Data
We value the privacy of your customer and company data. Our employees have limited access only to data relevant to their department. Access to critical data is exclusively granted to our dealers.
We Monitor Processes
We fully comply with the regulations of the Private Security Services Law No. 5188 and integrate updates into our system.
We Have Been Leading the Industry for Over 10 Years
We consistently set the standards in dealer-focused alarm monitoring center operations and take pride in being the first producer and name owner of many services in the industry.
We Believe in Technology
Our alarm monitoring center software operates distributed across 7 different servers in 3 cities. Including additional modules, we serve our dealers and their customers 24/7 with over 25 servers.
We Have a Strong Team
With our team of experts with extensive experience, we can integrate into all processes in the shortest time and continuously offer new services to the industry.
We Are Innovative
We closely monitor the industry, dealer, and customer needs, continuously developing our services and software to always provide the most up-to-date technology.
We Are Transparent
We provide services to all our dealers with the same pricing policy and maintain the same level of service quality regardless of subscriber count.
Create Subscriber
You can create your new subscriber for alarm monitoring services directly through the online transaction center, obtain the subscriber number online, and immediately perform panel direction.
Update Subscriber Information
You can update all information regarding your subscriber, such as emergency contacts, users, zone details, working hours, address, phone numbers, and notification recipients, via the online transaction center.
Renew Subscribers
You can renew your subscriber's annual or monthly monitoring service online, cancel it, or arrange for your call center to contact the customer on your behalf.
Manage Accounting Operations
Track all your commercial transactions with Alarmdc, view your invoices, and access all historical data.
Purchase New Service
Create an order for the services or modules you want to use, confirm the order. The added service will be created online, allowing you to start using it immediately.
Manage Orders from Your Customers
View the orders placed by your customers through their "customer panel." Approve or cancel the orders. The approved services will be available for the customer to use immediately.
Make Online Collections
Collect payments from your customers via the online payment system, and take advantage of installment payment options.
Manage Service Requests
View service records created by the call center that need intervention. Manage requests assigned to you from your customers.
Monitor All Subscriber Signals Online
Track all signals received from the alarm panels of your subscribers, including call details, in real-time.
Access System Data Online
Monitor performance data in real-time for over 30 services and modules operating under the Alarmdc umbrella.
Online Management
Your customer can control all alarm monitoring service details through a customer panel created specifically for your company, which includes your company's information.
Users to be Contacted
They can manage the people to be contacted during an alarm, passwords, and panel users, as well as add or remove them.
Working Hours Settings
Your customer can update their opening and closing hours, as well as working days, as desired.
Create New Order
Your customer can place an order for the services you offer via the customer panel. Once the order is approved, it will be activated online.
Service Processes
Your customers can track all the processes related to alarm systems and orders in real-time.
Customer Panel Authorization Management
Your customer can determine who should use the customer panel and what permissions they should have: They can grant system control permissions to anyone or remove existing users from the system.
Notification Options Management
Your customers can manage which signals from the alarm panel will be sent to which persons and by what method in real-time.
Remote Alarm System Arming/Disarming
Regardless of the brand, your customer can view the status of all alarm systems they own. They can arm or disarm any system remotely.
All Subscribers in One Screen
No matter how many alarm systems your customer has, they can control all of them from a single screen.
Online Signal Monitoring
Your customer can track the signals from all the alarm systems they own in real-time through the customer panel.
Online Payment
Your customers can pay service fees online using credit cards. The collected amount will be automatically transferred to your bank account.
ADCGuard is much more than a standard alarm monitoring center; it opens the doors to a new world for you.
It is backed by over 10 years of development and user experiences. You can enhance the quality of the alarm monitoring services you provide to your customers by adding any of the advanced technologies unique to ADCGuard to your system.
ADCRemote Module Management
With its AI-powered algorithm, ADCRemote automatically monitors and detects performance losses and solutions in its connected devices, providing remote intervention based on the identified solutions. Learn more
Cloud Alarm Monitoring Center
For companies looking to offer sub-dealerships and take their services to the next level by assigning their own receivers/software, this option is ideal. Without installation and operational costs, you can focus all your efforts on finding new customers.
Learn more
Special System/Device Tracking
You can ensure that all devices requiring remote monitoring and management, outside of standard alarm panels, are tracked 24/7 by the alarm center. Learn more
Personalized OIM
You can customize the Online Transaction Center to match your company's corporate structure and make it available for use by you and your customers.
Learn more
Online Payment Module
Your customers can easily pay their alarm monitoring service fees with a credit card, and the amount will be automatically transferred to your bank account.
Learn more
Custom Software/Hardware
We can meet all your custom software or hardware requirements based on the products you provide and the way your business operates.
Learn more
Custom Switchboard Module
Take advantage of the advanced switchboard infrastructure available within our company, offering custom switchboard services for your business. Learn more
Technical Team Automation
All the features you need to provide the most efficient service to your customers in the shortest time, all in one place. Learn more
API Integration
You can access all data under ADCGuard through the API and integrate it with the software you currently use.
Learn more
Alarm Rental Automation
An automation system that eliminates the workload of security firms that provide services through alarm rentals. Learn more
Remote Panel Management
You can enable remote activation/deactivation of all alarm panels, garage doors, shutters, irrigation systems, etc. Learn more
Instant Notification Service
A flexible notification service that can flawlessly respond to everyone, from individuals with a single alarm system to companies with hundreds of branches. Learn more
Consultancy
"Under the roof of Alarmdc, we can support your projects with our alarm monitoring center, software department, technology unit, and over 10 years of experience."
We have over 20 active projects prepared for public institutions, municipalities, and chain stores.You can receive support from Alarmdc for all of your projects that require 7/24 data tracking, whether in the security industry or outside of it. By planning operations according to your defined procedures, we can track the desired data and present meaningful results.
Questions and Answers from You
Can't I use ADCGuard without being a company owner?
Unfortunately, ADCGuard does not provide services for individual users.
I have a sole proprietorship, can I be an ADCGuard dealer?
With the necessary information and documents for your sole proprietorship, you can become an ADCGuard dealer.
I have very few subscribers, can I still benefit from your services?
Whether you have 1, 100, or 1000 subscribers, the quality of service provided to our dealers remains the same, regardless of the number of subscribers.
Do you provide services directly to end-users?
No customer who is not a part of the dealer's network can receive services directly from Alarmdc. This is our organizational goal and unchanging principle.
How does the ADCGuard alarm monitoring center make your life easier?
The ADCGuard alarm monitoring center is established solely to provide alarm monitoring services to the customers of its dealers. Since it focuses only on serving the dealer, all of the infrastructure it uses is prepared accordingly.
Which alarm panels can I forward to the alarm monitoring center?
You can forward 99% of the alarm panels in the industry that have proven their quality without any issues. Alarm panels that do not meet certain criteria, such as signal quality, product performance, and signal dropout, are not included in the system.
Do you assist with panel forwarding?
You can request assistance from our support team for alarm panel programming. For GPRS/IP module programming, we have the ability to remotely program many modules.
Is your call center service chargeable?
Our call center service is free of charge for all of our dealers as part of the standard services.
Can we request dedicated personnel?
You can benefit from our dedicated call center operator service to have tasks such as accounting, quotations, special communications, etc. tracked on your behalf.
Can we customize the call center service for our company?
By utilizing the custom switchboard module service, you can shape our highly advanced call center software, prepared by Alarmdc engineers, as you wish.
Are notifications sent with our company name?
Your company name is used in all notifications sent to your customers.
Can we see the notifications sent to our customers?
You can track all SMS, email, and push notifications sent to your customers via your dealer panel.
Can our customers customize notification options?
Your customers can customize the person to be notified, the signal for notification, and the notification type via their customer panel as they wish.
Is the use of the Online Transaction Center charged?
The Online Transaction Center is free for all of our dealers.
Is the use of the Online Transaction Center easy?
Our dealers perform all operations for their subscribers via the web. All necessary features are available on this panel, so our dealers can complete all their operations without even calling our call center once.
What is the customer panel?
It is an integrated customer module, created by the Alarmdc software team, that is fully integrated with our alarm monitoring center software, allowing your customers to manage their alarm panels and all alarm monitoring service features at the same time. It is managed by the dealer.
Is the panel used by our customers exclusive to us?
The customer panel, through which your customers manage their alarm panels and details of alarm monitoring services, is fully exclusive to your company. It works in integration with the dealer panel you use. Your customer only sees your company's information.
